Cloud Study Jam:

Design Conversational Flows for your Agent

Let’s explore how AI improves call center operations. Google Cloud’s Contact Center AI can increase customer satisfaction and operational efficiency by improving call deflection rates, and reducing call handling, while making overall operations faster and more effective.

In this Cloud Study Jam, you’ll learn how to create a conversational interface with Dialogflow and perform the following tasks:

  • Design end-user’s intentions
  • Build a conversational agent for a common use case
  • Define intents for our common use case to match typical user queries


Date: Thursday, March 4
Time: 2PM Eastern
Duration: 2 hours
Cost: Free

Event registration has expired. Contact us with any questions you have.


Vinay Thakker
Chief Technology Officer, Wursta


Deanna Dial
Strategy Lead, Google Cloud, Wursta