Google’s Guide to Conversational AI


If you couldn’t attend our event Design Conversational Flows for your Agent, read more about Google’s Contact Center AI. 

In this guide, Google discusses steps any organization can take to improve call center operations and overall customer satisfaction.

What you’ll learn:

  • How customers are benefiting from cloud and AI in their contact center operations
  • How Google’s leadership in speech and natural language processing can be applied to your organization
  • How AI solves common contact center issues, like agent attrition and inconsistent training
  • How Google’s conversational AI can be integrated with your existing telephony provider
  • The latest jobs, and some resources to help your team build skills in conversational AI

Download the Guide