The Heart Behind Wursta's Services
For Wursta, it's not just transactional. We're always looking at what's best for the customer. Wursta is invested in helping our customers be successful in the cloud to compete in a modern world.
Dedicated Account Manager for Google Workspace and Google Cloud Clients at No Cost
Unlike purchasing directly from Google or most other partners, Wursta provides all customers with a dedicated Account Manager for free. Billing Google Workspace licensing and/or Google Cloud with Wursta includes:
- A dedicated, primary point of contact who learns your business and can help guide you in the right direction
- Free Wursta Standard Support, which includes 24/7 admin support
- Quarterly Google Roadmap reviews with your dedicated Account Manager to keep you up to date on upcoming Google offerings
- Access to our proprietary Client Portal to manage licenses, invoices, and projects in real-time
Premium Support
For businesses which require high availability or have complex setups with many items in Google Cloud Platform, Wursta offers Premium Support.
- Support for existing Google Workspace domain
- Support for existing Google Cloud Platform projects
- Increased SLA for outages
- Monthly ticket review/case review
- Support for escalation to Google
- Assigned Technical Account Manager to monitor the case and follow to resolution
| Wursta Standard Support | Wursta Premium Support | |
|---|---|---|
| Break-Fix Support | Unlimited | Unlimited |
| Apps Supported | Core Google Workspace Apps | Core Apps, GAM, Third Party Tooling Escalation |
| Response Time: P1 | SLO 1 hr; 24x7 | SLA .5 hr; 24x7 |
| Response Time: P2 | SLO 4 hrs; 12x5 | SLA 1 hr; 24x7 |
| Response Time: P3 | SLO 8 hrs; 12x5 | SLA 4 hrs; 24x7 |
| Response Time: P4 | SLO 12 hrs; 12x5 | SLA 8 hrs; 24x7 |
| Phone Support | For P1 issue | For any issue |
| Support Service | Tier 2 | Direct to Tier 2 |
| Escalation Assistance | Account Management | Additional Escalation Channel |
| Case Reviews | N/A | Monthly Case Reviews |