Transforming Customer Support with AI: Etsy's Gemini for Workspace Journey

Transforming Customer Support with AI: Etsy’s Gemini for Workspace Journey

Learn how Etsy uses AI for powerful data insights! Watch the on-demand webinar featuring Gemini for Google Workspace, with real-world examples and expert advice.

In this webinar, you’ll:

  • Explore the AI Journey: Danny Pellegriti, a Google Workspace Specialist, guides you through the journey to AI adoption, addressing common challenges, and highlighting the significant improvements in Gemini’s analytical capabilities.
  • Discover Gemini’s Power: See how Gemini for Google Workspace is revolutionizing data analytics with its latest advancements, including the Gems upload feature and powerful upgrades for handling complex data scenarios.
  • Witness Real-World Transformation: Colin Wilkinson from Etsy reveals how they’re using Gemini for Google Workspace to analyze customer support tickets, create content, and unlock deeper customer insights—all while saving valuable time.
  • See Gemini in Action: Christopher Hopkins-Ward, Wursta’s Lead Gemini Trainer, demonstrates the latest Gemini for Google Workspace features and shares practical tips for maximizing its potential.

Watch On-demand

Colin Wilkinson

Engineering Manager, CSEnT, Internal IT, Etsy

Colin Wilkinson is currently an Engineering Manager within Etsy IT, overseeing the company's enterprise SaaS portfolio. Prior to this he managed shared services and technology for Etsy's customer support org. He has been a developer for 25 years, much of which was spent within the video games industry. His passion for optimizing process and technology is currently focused on the benefits that generative AI can provide the workforce.

Danny Pellegriti

Google Workspace Specialist, Google

With 22 years of experience on Wall Street and the past 3 years dedicated to empowering teams at Google, I'm a passionate advocate for leveraging technology to enhance productivity and collaboration. As a Google Workspace Specialist, I've honed my expertise in Gemini for Workspace, utilizing its advanced AI capabilities to optimize digital workspaces and drive efficiency. My background in finance, combined with my deep understanding of Google's collaborative tools, allows me to bridge the gap between Wall Street's demanding environment and the innovative solutions offered by Google Workspace.

Christopher Hopkins-Ward

Lead Gemini Trainer, Wursta

Hopkins-Ward has extensive experience teaching others about Google Workspace since 2018, where he worked in the NYC Google Offices training both internally and externally on everything from Chrome, to Google Assistant, to Google Meeting Rooms. He is based in Westchester, New York.

Who should attend:

  • Data Analysts
  • Business Intelligence Professionals
  • Business Leaders & Managers
  • Marketing Professionals
  • Google Workspace Users
  • AI Enthusiasts