Managed Services

Virtual Helpdesk & Google Workspace Admin

Expanding your team's bandwidth can enable them to handle support tickets and focus on activities that bring value. Wursta can help identify priorities and resolve what's most urgent. Offload tasks such as:

Areas of Focus

  • Onboarding and offboarding users
  • Creating groups and shared drives
  • Ordering computers

Virtual CISO (vCISO)

A Wursta vCISO serves as a leader, working to build the security posture that meets your needs. vCISO provides the knowledge and resources of a full time CISO without the full-time costs.

Areas of Focus

  • Handle all cybersecurity strategy and direction
  • Create policies and processes
  • Align cybersecurity budget

Admin Training

Having certified Google Workspace Admin(s) on your team is a great way to ensure you get the most from your Google investment. Wursta offers three training options.

Areas of Focus

  • Train your Google Workspace admins to properly manage your environment
  • Equip them with the knowledge to pass the Professional Google Workspace Administrator Certification Exam

Premium Support for Google Workspace

Billing Google Workspace licensing includes a dedicated Account Manager, quarterly roadmap reviews, free Wursta standard support, and access to our proprietary Customer Portal. Premium support is also available.

Areas of Focus

  • Increased SLA for outages
  • Monthly ticket review/case review
  • Support for escalation to Google
  • Assigned Technical Account Manager to monitor the case and follow to resolution

Premium Support for Google Cloud

Billing Google Cloud with Wursta includes a dedicated Service Delivery Manager, quarterly service reviews, enhanced support, and access to our proprietary Customer Portal.

Areas of Focus

  • Support for existing Google Cloud Platform projects
  • Increased SLA for outages
  • Quarterly Service review
  • Escalation to Google
  • Dedicated Service Delivery Manager to monitor every case and follow to resolution

Empower Managed Services

With Empower Managed Services, you can rely on Wursta to configure and manage your cloud infrastructure, helping you maintain focus on your competitive differentiation and grow your business. Our Empower Managed Services helps your team obtain its cloud adoption goals faster while driving innovation and maximizing your success.

Areas of Focus

  • Improved ROI & Performance
  • Maximize Uptime
  • Scale & Secure your Cloud Infrastructure
  • Logging without Limitations
  • Backup & Snapshots