The Heart Behind Wursta's Services

For Wursta, it's not just transactional. We're always looking at what's best for the customer. Wursta is invested in helping our customers be successful in the cloud to compete in a modern world.

Premium Support

For businesses that require high availability, Wursta offers Premium Support.

  • Support for existing Google Workspace domain
  • Increased SLA for outages
  • Monthly ticket review/case review
  • Support for escalation to Google
Core
Google Workspace Support
Premium
Google WorkspaceSupport
Google Workspace Support Unlimited Support Tickets Unlimited Support Tickets
Services & Apps Covered Google Workspace Core Services Google Workspace Core Services
GAM, 3rd Pary Tools
Service Level Agreement Service Level Objective Service Level Agreement
SLA Conformance - Included
Response Time P1: 1hr; 24x7
P2: 2hr; 24x7
P3: 8hrs; 24x7
P4: 1 Business Day
P1: 30min; 24x7
P2: 1hr; 24x7
P3: 4hrs; 24x7
P4: 8 hrs; 24x7
Phone Support For P1 issue For P1 & P2 Issues
Support Channels Wursta Portal & Email Wursta Portal, Email & Phone
AI Support Tool Access Judy AI Judy AI
Escalation Paths Google Support Team Service Delivery Manager
Google Support Team
Quarterly Service/Case Reviews - Included
Service Delivery Manager - Included
Client Success Services - Included
Interested in Google Workspace Premium Support? Contact Us