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The Heart Behind Wursta's Services
For Wursta, it's not just transactional. We're always looking at what's best for the customer. Wursta is invested in helping our customers be successful in the cloud to compete in a modern world.
Premium Support
For businesses that require high availability, Wursta offers Premium Support.
- Support for existing Google Workspace domain
- Increased SLA for outages
- Monthly ticket review/case review
- Support for escalation to Google
| Core Google Workspace Support |
Premium Google WorkspaceSupport |
|
|---|---|---|
| Google Workspace Support | Unlimited Support Tickets | Unlimited Support Tickets |
| Services & Apps Covered | Google Workspace Core Services | Google Workspace Core Services GAM, 3rd Pary Tools |
| Service Level Agreement | Service Level Objective | Service Level Agreement |
| SLA Conformance | - | Included |
| Response Time | P1: 1hr; 24x7 P2: 2hr; 24x7 P3: 8hrs; 24x7 P4: 1 Business Day |
P1: 30min; 24x7 P2: 1hr; 24x7 P3: 4hrs; 24x7 P4: 8 hrs; 24x7 |
| Phone Support | For P1 issue | For P1 & P2 Issues |
| Support Channels | Wursta Portal & Email | Wursta Portal, Email & Phone |
| AI Support Tool Access | Judy AI | Judy AI |
| Escalation Paths | Google Support Team | Service Delivery Manager Google Support Team |
| Quarterly Service/Case Reviews | - | Included |
| Service Delivery Manager | - | Included |
| Client Success Services | - | Included |