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The Heart Behind Wursta's Services
For Wursta, it's not just transactional. We're always looking at what's best for the customer. Wursta is invested in helping our customers be successful in the cloud to compete in a modern world.
Premium Support
For businesses that require high availability, Wursta offers Premium Support.
- Support for existing Google Workspace domain
- Increased SLA for outages
- Monthly ticket review/case review
- Support for escalation to Google
- Assigned Technical Account Manager to monitor the case and follow to resolution
| Standard Google Workspace Support |
Premium Google Workspace Support |
|
|---|---|---|
| Break-Fix Support | Unlimited | Unlimited |
| Apps Supported | Core Google Workspace Apps | Core Apps, GAM, Third Party Tooling Escalation |
| Response Time: P1 | SLO 1 hr; 24x7 | SLA .5 hr; 24x7 |
| Response Time: P2 | SLO 4 hrs; 12x5 | SLA 1 hr; 24x7 |
| Response Time: P3 | SLO 8 hrs; 12x5 | SLA 4 hrs; 24x7 |
| Response Time: P4 | SLO 12 hrs; 12x5 | SLA 8 hrs; 24x7 |
| Phone Support | For P1 issue | For any issue |
| Support Service | Tier 2 | Direct to Tier 2 |
| Escalation Assistance | Account Management | Additional Escalation Channel |
| Case Reviews | N/A | Monthly Case Reviews |