Client Portal
AI Solutions
Custom Development
Cloud Services
Cyber Security
Digital Workplace
Managed Services
Blog
Infographics & eBooks
Events
Partnerships
Case Studies
Company
Careers
Google Cloud Support
Wursta helps drive business growth through technology to help you succeed in the modern world. For Wursta, it’s not just transactional. We’re always looking at what’s best for the customer, which is reflected in our 94% customer satisfaction rating. As a trusted advisor, we are here every step of the way during your cloud journey. From the initial vision and planning, though deployment, operations and continuous optimization.
Premium Support
For businesses that require high availability or have complex setups with many items in Google Cloud, Wursta offers Premium Support.
- Support for existing Google Cloud Platform projects
- Increased SLA for outages
- Quarterly Service review
- Support for escalation to Google
- Dedicated Service Delivery Manager to monitor every case and follow to resolution
| Enhanced Support | |
|---|---|
| Covered Services | Google Cloud Platform Services Summary |
| Support Business Hours | 24/7/365 |
| Service Level Agreement | Service Level Agreement |
| Wursta Portal Access | Included |
| Google Technical Support Escalation | Included |
| Initial Response Times | P1: 1hr P2: 2hr P3: 4hrs P4: 1 Business Day |
| Client Success Manager (CSM) | Included |
| Annual GCP Health Check | Included with 12 month subscription |
| Service Delivery Manager | - |
| Annual Architecture | - |
| Subscription Length | 6 or 12 months |