Google Cloud Support

Wursta helps drive business growth through technology to help you succeed in the modern world. For Wursta, it’s not just transactional. We’re always looking at what’s best for the customer, which is reflected in our 94% customer satisfaction rating. As a trusted advisor, we are here every step of the way during your cloud journey. From the initial vision and planning, though deployment, operations and continuous optimization.

GCP Premium Support

Premium Support

For businesses that require high availability or have complex setups with many items in Google Cloud, Wursta offers Premium Support.

  • Support for existing Google Cloud Platform projects
  • Increased SLA for outages
  • Quarterly Service review
  • Support for escalation to Google
  • Dedicated Service Delivery Manager to monitor every case and follow to resolution
Contact Us
Enhanced Support Premium Support
Support Business Hours 24/7/365 24/7/365
Initial Response Times P1: 1hr
P2: 2hr
P3: 4hrs
P4: 1 Business Day		 P1: 30min
P2: 1hr
P3: 4hrs
P4: 1 Business Day
Service Level Agreement Service Level Agreement Service Level Agreement
Google Technical Support Escalation Included Included
Annual Architecture Review - Included
Quarterly Service Reviews - Included
Service Delivery Manager - Included
Pricing Model 3.5-6% 4-7%
Client Success Services - Included
Interested in Google Cloud Premium Support? Contact Us