The Heart Behind Wursta's Services

For Wursta, it's not just transactional. We're always looking at what's best for the customer. Wursta is invested in helping our customers be successful in the cloud to compete in a modern world.

Premium Support

For businesses that require high availability, Wursta offers Premium Support.

  • Support for existing Google Workspace domain
  • Increased SLA for outages
  • Monthly ticket review/case review
  • Support for escalation to Google
  • Assigned Technical Account Manager to monitor the case and follow to resolution
Contact Us
Standard
Google Workspace Support		 Premium
Google Workspace
Support
Break-Fix Support Unlimited Unlimited
Apps Supported Core Google Workspace Apps Core Apps, GAM, Third Party Tooling Escalation
Response Time: P1 SLO 1 hr; 24x7 SLA .5 hr; 24x7
Response Time: P2 SLO 4 hrs; 12x5 SLA 1 hr; 24x7
Response Time: P3 SLO 8 hrs; 12x5 SLA 4 hrs; 24x7
Response Time: P4 SLO 12 hrs; 12x5 SLA 8 hrs; 24x7
Phone Support For P1 issue For any issue
Support Service Tier 2 Direct to Tier 2
Escalation Assistance Account Management Additional Escalation Channel
Case Reviews N/A Monthly Case Reviews
Interested in Google Workspace Premium Support? Contact Us