Google Cloud Premium Support

Wursta helps drive business growth through technology to help you succeed in the modern world. For Wursta, it’s not just transactional. We’re always looking at what’s best for the customer, which is reflected in our 94% customer satisfaction rating. As a trusted advisor, we are here every step of the way during your cloud journey. From the initial vision and planning, though deployment, operations and continuous optimization.

Dedicated Account Manager for Google Cloud Clients at No Cost

Unlike purchasing directly from Google or most other partners, Wursta provides all customers with a dedicated Account Manager for free. Billing Google Cloud through Wursta includes:

  • A dedicated, primary point of contact who learns your business and can help guide you in the right direction
  • Free Wursta Standard Support, which includes 24/7 admin support for Priority 1 issues.
  • Quarterly Google Roadmap reviews with your dedicated Account Manager to keep you up to date on upcoming Google offerings
  • Access to our proprietary Client Portal to manage licenses, invoices, and projects in real-time
GCP Premium Support

Premium Support

For businesses that require high availability or have complex setups with many items in Google Cloud, Wursta offers Premium Support.

  • Support for existing Google Cloud Platform projects
  • Increased SLA for outages
  • Quarterly Service review
  • Support for escalation to Google
  • Dedicated Service Delivery Manager to monitor every case and follow to resolution
Contact Us
Google Cloud
Complimentary Support
Google Cloud Premium Support
Covered Services Google Cloud Platform Services Summary Google Cloud Platform Services Summary
# of Support Service Tickets Unlimited Unlimited
Wursta Portal Access Included Included
Support Channels P1: Wursta Portal & email
P2: Wursta Portal & email
P3: Wursta Portal & email
P4: Wursta Portal & email
P1: Phone, Wursta Portal & email
P2: Wursta Portal & email
P3: Wursta Portal & email
P4: Wursta Portal & email
Initial Response Times P1: 1 hr, 24x7
P2: 4 hr; 24X7
P3: 1 Business Day
P4: 2 Business Days
P1: 1 hr, 24x7
P2: 2 hr; 24X7
P3: 8 hrs; (Business Hours)
P4: 1 Business Day
Authorized Contacts 5 20
Incident Response & Troubleshooting Included Included
Enhanced Response Time - Included
Quarterly Service Review - Included
Dedicated Account Manager Included Included
Dedicated Service Delivery Manager - Included
Annual Architecture Reiew - Included
Escalation Assistance Account Manager
Google Technical Support
Service Delivery Manager
Google Technical Support
Cloud Engineers, Architects & Subject Matter Experts
Interested in Google Cloud Premium Support? Contact Us