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Google Cloud Premium Support
Wursta helps drive business growth through technology to help you succeed in the modern world. For Wursta, it’s not just transactional. We’re always looking at what’s best for the customer, which is reflected in our 94% customer satisfaction rating. As a trusted advisor, we are here every step of the way during your cloud journey. From the initial vision and planning, though deployment, operations and continuous optimization.
Dedicated Account Manager for Google Cloud Clients at No Cost
Unlike purchasing directly from Google or most other partners, Wursta provides all customers with a dedicated Account Manager for free. Billing Google Cloud through Wursta includes:
- A dedicated, primary point of contact who learns your business and can help guide you in the right direction
- Free Wursta Standard Support, which includes 24/7 admin support for Priority 1 issues.
- Quarterly Google Roadmap reviews with your dedicated Account Manager to keep you up to date on upcoming Google offerings
- Access to our proprietary Client Portal to manage licenses, invoices, and projects in real-time
Premium Support
For businesses that require high availability or have complex setups with many items in Google Cloud, Wursta offers Premium Support.
- Support for existing Google Cloud Platform projects
- Increased SLA for outages
- Quarterly Service review
- Support for escalation to Google
- Dedicated Service Delivery Manager to monitor every case and follow to resolution
| Google Cloud Complimentary Support |
Google Cloud Premium Support | |
|---|---|---|
| Covered Services | Google Cloud Platform Services Summary | Google Cloud Platform Services Summary |
| # of Support Service Tickets | Unlimited | Unlimited |
| Wursta Portal Access | Included | Included |
| Support Channels | P1: Wursta Portal & email P2: Wursta Portal & email P3: Wursta Portal & email P4: Wursta Portal & email |
P1: Phone, Wursta Portal & email P2: Wursta Portal & email P3: Wursta Portal & email P4: Wursta Portal & email |
| Initial Response Times | P1: 1 hr, 24x7 P2: 4 hr; 24X7 P3: 1 Business Day P4: 2 Business Days |
P1: 1 hr, 24x7 P2: 2 hr; 24X7 P3: 8 hrs; (Business Hours) P4: 1 Business Day |
| Authorized Contacts | 5 | 20 |
| Incident Response & Troubleshooting | Included | Included |
| Enhanced Response Time | - | Included |
| Quarterly Service Review | - | Included |
| Dedicated Account Manager | Included | Included |
| Dedicated Service Delivery Manager | - | Included |
| Annual Architecture Reiew | - | Included |
| Escalation Assistance | Account Manager Google Technical Support |
Service Delivery Manager Google Technical Support Cloud Engineers, Architects & Subject Matter Experts |